Refund Policy
Last Updated on July 17th, 2018

You may cancel your order within 30 calendar days from the day after you receive your delivery. You then have a further 14 days to send the goods back. Providing the goods are returned to us in a satisfactory state (unopened, undamaged, in original packaging), you will be refunded the full purchase costs less the delivery fee. In returning the goods, we advise that you use a trusted recorded delivery service to minimize the risk that the goods are damaged in transit, thus possibly affecting your rights to a refund.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is deemed the same as it would be if you were assessing them in-store.


If, after accepting the package, you find you have received incorrect, missing or damaged goods, you must notify us within 24 hours of delivery to validate your claim.


In the event that a delivery or an item within it is defective or damaged enough to compromise its use, please respond to the order confirmation email with details of the issue, including:

Product information (name, weight etc)
Purchase information (location and date of purchase)
Description of damage (brief description)
Photograph of damage (close-up photograph of the damage for easy inspection)
Should we concur that the delivery is sufficiently damaged or defective, we will provide you with further instruction. In some cases, this will involve returning the product to us, in others, we will send you a replacement product.

If you have purchased a Smoke & Grill Meat product from any source other than the Smoke & Grill Meat website, e.g. from a high-street retailer, then you must return your defective/ damaged good directly to the retailer alongside your receipt of purchase.
Who will pay the return shipping fee?

If we made the mistake, of course we will cover the return shipping fee by sending you a RMA (Return Mail Authorization) label to print and tape to the box holding the items being returned.

If you are not satisfied with the product, enter incorrect shipping information or you accidentally ordered the wrong item, you agree to cover the shipping charge to ship the products back to us so we can process your refund. 

We put an order summary clearly displaying the item being purchased and its price before you click the order button. Please check this information carefully before submitting your order.

Sid Myla
Founder of
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